thorndyke's builders


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Good morning. Is that Mr Thorndyke?

Speaking. How can I help?

I’ve got quite a few things which need painting and fixing in the flat and I wonder whether you'd be able to tát bởi the work.

I’m sure I’d be able to tát help but let má take down a few details.           

Yes, of course.

Well, firstly, how did you hear about us?

It was my friend Mav Hamoton ... you did some excellent work for her a couple of years ago. Do you remember?

Oh, yes, that was in West Park Flats, lovely lady.

Yes, she is.

And what’s your name, please?

It's Edith Pargetter.

Edith ... can you spell your surname, please?

It's P-A-R-G-E-double T-E-R.

Double T, right. And bởi you live in West Park Flats as well?

No, actually it’s East Park, Flat 4.

Oh, right, that’s over the road, I seem to tát remember - quite difficult to tát get to tát.

Yes, it’s at the back of the library.

Right, I know. And what’s your phone number?

875934 but I’m out a great giảm giá in the afternoons and evenings.

So would the best time to tát ring you be in the morning?


Fine. I've made a note of that. Can I just ask, I'll be in a nài and I know parking’s rather difficult round your flats. Where would you recommend?

Well, I always tell people in larger vehicles to tát park by the postbox on the other side of the road from the entrance.

Good, thanks.

And will you be able to tát give má a full itemised quote?

Oh. yes. I'll list all the jobs separately with individual prices.

That'd be a great help.

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No problem.

Now, what would you lượt thích má to tát do?

Firstly and most urgently is in the kitchen. With all the weather damage, the glass in the door has cracked and I’d need that fixing ...I presume you mean replacing?

Oh, yes. And as soon as possible ...

What I'll bởi is come round tomorrow morning and bởi that immediately.

Thank you so sánh much. The other things aren’t so sánh urgent but...

Now, I'll make a note of everything you want doing.

 Well, in the kitchen I’d lượt thích some painting doing.

All the kitchen walls?

Just the area over the cooker. It’s very greasy... 

Right... it does tend to tát get that way!


Well, if you want a proper job done what I’d need to tát bởi is strip the old paint and plaster it about a week before I paint it.

Of course. Now, May tells má you also bởi work in the garden.

that’s right.

Well, I’d lượt thích you to tát replace a fence.

Just One?

Yes, at the far over.

Fine. Shouldn’t be a problem.         

And that’s the lot.

Fine. Yeah, as I say I can come round tomorrow morning to tát look over things with you.

That’s great, thank you.

So, I’ll look forward to tát seeing you tomorrow at...

Questions 1-6

Complete the notes below.

Write ONE WORD ONLY for each answer.

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Customer heard about Thorndyke’s from a friend